Refund & Return Policy

Welcome to YesFour LLC! We aim to provide you with top-notch service, and if for any reason you’re not entirely satisfied with your purchase, please reach out to our support team at customerservice@yesfour.com and We’re committed to resolving any issues you may encounter. For more details on our Returns, Refunds, and Exchange Policy, kindly read below.

Order Modifications Or Cancellation

You have a 12-hour window, post-order placement, to contact our customer support team at customerservice@yesfour.com for any modifications, address changes, or cancellations. After this period, your order moves into fulfillment and cannot be altered.

Damaged/Faulty Items

While we strive for product quality, errors may occur. If you receive damaged or faulty items, please photograph them and email the images, along with your order number, to customerservice@yesfour.com within 45 days of receiving the items. Upon verification, we’ll promptly dispatch replacements. Please note that after 45 days, we cannot offer refunds or exchanges, even for damaged or faulty items.

For damaged or defective items, return costs are covered by us.

Normal wear, rust, damage, breakage, or similar issues due to improper use, maintenance, modifications, accidents, loss, or theft are not covered by our warranty and are not eligible for a refund.

Incorrect Order

In the rare event of receiving the wrong order, photograph the items and email the images, along with your order number, to customerservice@yesfour.com within 45 days of receiving your order. Once verified, we’ll promptly dispatch the correct items. After 45 days, refunds or exchanges cannot be offered, even if the delivered item was incorrect.

Return costs are covered by us for incorrect items.

Order Not Received

Important: We cannot be responsible if a package is undeliverables due to missing, incomplete, or incorrect destination information. Reshipping costs will be invoiced to the customer.

We are not responsible for failed deliveries due to the addressee not being home during the delivery time. If your order is marked “Delivered” but hasn’t been received, please contact the carrier for assistance.

Returns (Change Of Mind)

Our policy extends for 45 days from your item’s receipt date. Beyond this period, refunds or exchanges cannot be offered. To be eligible for a return, the item must be unused and in its original packaging.

Return shipping costs in case of change of mind or unwanted orders are the responsibility of customer. For defective or damaged products, return shipping is free.

To initiate a return, email us at customerservice@yesfour.com and Once we receive and verify the item’s original condition, a refund will be processed within 2 business days. Please note that it may take your bank up to 8 days to reflect the refund.

Customers can return their orders to the following address:

2814 3rd Ave N, Billings, MT 59101, United States.

Shipping Method: USPS, UPS, or FedEx with Track & Trace

Exchanges (If Applicable)

Exchanges are only applicable for defective or damaged items. Email us at customerservice@yesfour.com to initiate an exchange process.

Custom Duties

Customs policies vary, contact your local customs office for information. We do not take responsibility for additional charges, clearance fees, or taxes. We cannot reimburse costs related to these matters and do not accept responsibility for delays.

If undelivered due to refusal to pay duties, return shipping costs are not our responsibility, and the order is not eligible for a refund.

Contact Us

For further details on our privacy practices or to make a complaint, reach out to us via email at customerservice@yesfour.com or Phone nember  + 1 424 4881808

Company Name: YESFOUR LLC

Company Address: 1001 S MAIN ST STE 600 KALISPELL, MT 59901, United States.

Store Address: 2814 3rd Ave N, Billings, MT 59101, United States.

Phone: + 1 424 4881808

Pre-Sales Email: sales@yesfour.com

Customer Services Email: customerservice@yesfour.com

Tech Support Email: support@yesfour.com

Working Days/Hours: Monday – Friday / 9:00 AM – 5:00 PM EST

Questions?

Visit our FAQ page or contact our customer service.